Our Customer Satisfaction Promise


Customer Satisfaction is our Priority. Here at School Costumes, we strive to get it right the first time. Administrators, Teachers, and Parents have enough on their plates already without the added hassle of something going wrong with their Order. That being said, if any aspect of your experience working with us is less than 100% satisfactory, including the order you received from us, please contact us and give us the opportunity to resolve your issue.


We want to deliver a convenient, stress-free experience when you’re shopping on SchoolCostumes.org. If you have any suggestions to improve our website and make it easier for you to use, please let us know. Your suggestion might even be to add a certain Costume category to simplify your searches for a certain kinds of Costumes.


Even if the problem you’re having with our website is that we do not appear to carry the particular costume or Accessory you’re looking for, please let us know, as we might be able to make it available for you.


This is not an exhaustive list of the issues we’ll work with you to Resolve but rather a few suggestions to help you understand that we want to work with you as a partner in your Educational goals. In order for the two of us to function well as partners, we both have to get to know one another, so please do give us a chance to get to know you and to Learn how we can better serve you.


If you would like to bring any issue to our attention, please contact us at 305-744-3080 or service@schoolcostumes.org. We will happily respond to emails and voice mails as soon as possible within our Monday through Friday, 10:00 a.m. to 6:00 p.m. business hours.


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