School Costumes understands that sometimes plans change at your School or in your Class. We want to allow Teachers, Administrative Staff, and Parents the flexibility they deserve when, whatever the reason may be, things don’t go as expected. We therefore offer an easy, clear, and fair Return Policy.
We accept returns and will issue a full product Refund or Store Credit for a Costume or products (with all included parts) in unused, sellable condition within 30 days of receipt and with a Return Merchandise Authorization (RMA) number from our Customer Service staff. For hygienic purposes, Accessories including but not limited to Socks and Wigs can only be returned if they are in their original, sealed packaging.
To request an RMA number, simply call us at 305-744-3080 or email us at email@example.com with your request. You must write the RMA number on the outside of the mailing package to ensure it is processed as a return. You may use the mailing method of your choice to ship it back to us at the following address:
13434 SW 131st St.
Miami FL 33186
Once we receive the return, please allow three to five business days for processing (and longer during busier seasons like Halloween), which includes inspection by our Quality Assurance team to ensure unworn, sellable condition. Once we issue your refund, certain credit cards may require additional processing time. We do not refund the Cost of Shipping and are not responsible should a Returned package be lost by the shipping carrier.
If you would like to Exchange any of our Costumes, Accessories, or other Educational products, simply place a new order for the desired item at any time and go through the above Return Process for the item that is not desired. If you used a purchase order and are receiving a store credit, you may choose to wait to receive that credit prior to placing your new order.