Frequently Asked Questions

Click on one of the following questions to go directly to the answer, or continue scrolling down to view all questions and answers. If you have a question that is not addressed here, or if you desire further clarification, please contact us at 305-744-3080 or

Why don’t I see prices?

How do I set up an account?

How do I sign in to my account?

What is my username?

What is my password?

How do I change account information (email address, phone number, password, address, etc.?)

Do you accept School POs?

Will you work with us on Terms?

Do you accept Tax Exempt certification?

Will you provide a W-9?

How can purchases by Parents help Raise Funds for my School?

What is your Return Policy?

What is your Exchange Policy?

Where do you ship from?

Which shipping carrier do you use?

How long does shipping take?

How do I search for a costume?

You don’t have the costume I need—can you get it?

Why can’t I see prices?

If you don’t see prices, you either need to log in or register for an account.

How do I create an account?

To create an account, please apply by filling in the information found here. You will receive an email shortly thereafter with a temporary password you can use to log in.

If we your new account has not been approved within 24 business hours, please call 305-744-3080 or email

How do I log in?

After you have created an account and your account has been approved, log in with your username and password here.

What’s my username?

Your username is the email address you submitted when you registered for an account. If you have forgotten your username, please call 305-744-3080 or email For your security, proof of identification and/or billing information may be required.

What’s my password?

A temporary password was emailed to you after you first registered for an account. You may have changed your password upon first logging in. If you have forgotten your password, please contact 305-744-3080 or For your security, proof of identification and billing information may need to be submitted.

How do I change my account information?

In order to change your account information, view Your Account here and use the "edit" buttons to make adjustments. If you need assistance, please contact 305-744-3080 or

Do you accept School Purchase Orders (POs)?

Yes! wants to make it as easy as possible for Teachers and Educational professionals to get the Resources they need.

Please fax your PO to 305-253-5490 and Contact Us if receipt is not confirmed.

Coming soon, Purchase Orders can be scanned and uploaded or submitted via an online form.

Will you work with me on terms?

Yes! If your goal is to Teach, Inspire, and Educate, then the goal of is to help you make that happen. In most cases we will be happy to provide costumes immediately and accept payment later, as specified by your purchase order.

Do you accept Tax Exemption certification?

Yes! This is another initiative we have taken to better serve Education professionals.

If your School or Organization has Tax Exempt status, please scan and email to, fax to 305-744-3080, or make a copy and mail to 13432 SW 131st St., Miami FL 33186.

Please contact us if we do not confirm receipt. Please also let us know if you think we may receive your tax exempt form after you have already placed an order.

Will you provide a W-9?

We will be happy to provide a W-9 if your school or organization needs one from us for Tax purposes. Please notify us with your request at 305-744-3080 or and we will provide a W-9 as quickly as possible.

How can purchases by parents count toward School Fundraising?

Whether for Halloween, Spirit Week, or something else, parents often need to buy Costumes for their Children. Encourage them to take a look at, because we will contribute a percentage of every purchase they make toward your school or Classroom.

In order for Funds to go to your school or PTO for each purchase by parents, please contact us at 305-744-3080 or so we can set this up for you.

What is your Return Policy?

We accept returns for a refund or store credit of the product cost within 30 days. (Purchases by Credit Card or PayPal will be refunded, whereas purchase orders are eligible for a store credit.) Shipping costs are not reimbursed. Please contact us at 305-744-3080 or for an RMA number that must be written on the package prior to return.

Our return policy can be viewed here.

What is your Exchange Policy?

For an exchange, please follow the same process as a return, and simply place a new order for the new item(s) you would like.

If you have used credit card or PayPal, place your new order at any time. You will be refunded for the return once we receive it and it has been processed.

If you have used a purchase order and are receiving store credit for your return, you should wait to place a new once we have notified you that we are awarding store credit.

Our return/exchange policy can be viewed here.

Where do you ship from?

We ship from several locations all in the United States, the main location being in Miami, Florida.

Which shipping carrier do you use?

We use all three major mail carrier providers: USPS, UPS, and FedEx.

How long does shipping take?

If you select our most basic shipping option, please allow 6-8 business days for shipping, though it may arrive faster. Faster shipping is available for an additional fee. International shipping takes longer.

Your shipping options, along with how long they will take, are shown during checkout prior to submitting the order.

View more about shipping here.

How do I search for the Costume I need?

There are two ways to look for a costume: by browsing the categories, or by typing a word into the search bar.

Costume categories are located in a row near the top of the page and include Social Studies, Early Childhood, School Spirit, Career Day, Holidays, and Performing Arts. Hover your cursor over a category and click on one of the subcategories that pops up to browse through a specific group of costumes.

The search bar is located on the top right corner of the page and appears as a box with the text “Search here” next to a magnifying glass. Click on “Search here” and type a word to search for, then hit “enter” or click on the magnifying glass to show results. If you know the product number of the item you’re looking for, you can type it in the search box.

If you’re having trouble finding the costume you’re looking for, please contact us, as our friendly Customer Service team members will be happy to assist.

You don’t have the costume I need—can you get it?

Maybe! We would certainly be happy to try. Our long-standing position in the Costume Industry means we have access to a huge selection of costumes.

If you don’t see what you’re looking for, contact us at 305-744-3080 or and we’ll try to acquire it for you.

Should I have heard back from you by now?

If you’re asking this question, the answer is almost invariably yes. We do advise that if you haven’t received confirmation or a response from us within 24 business hours, you should attempt to contact us again. In reality, we usually respond much faster than that.

If you’re having trouble getting a response from us by email, try giving us a call. If you’re having trouble getting in touch with us by phone, try an email.

Our phone number is 305-744-3080, and our email address is

Exclusively for Schools   We accept School POs


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